![]() ![]() If you filed an iPhone Theft and Loss claim, don't remove the iPhone from your trusted devices until your claim has been fully approved. ![]() Select your device, scroll down, and select Remove from account. Remove your iPhone or iPad from your trusted devices: Sign in to, then choose Devices from the sidebar.Contact your wireless carrier to report your missing iPhone, ask them to disable your account, and file a claim if your iPhone is covered under your wireless carrier plan.Learn how to find the serial number of your device. Going the IPSW route can take longer to update than using the newer OTA ( over the air) method, the. ![]() Select the IPSW file you downloaded and click Choose. On a Windows PC, hold down SHIFT key and then click on Update. They might request the serial number of your iPhone or iPad, which you can find even if you don't have the device. On a Mac, hold down the Option key and then click on Update. Don't remove your iPhone from Find My or your Apple ID until your claim has been fully approved.
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